Methodology
This page explains how we define worst, how negative reviews are scored, and what happens when a ranking is challenged.
Worst is a risk-ranking label based on review data, not a legal judgement. Agents appear higher on our lists when they have more negative reviews, more community complaints, or higher risk signals. Any listing can be investigated and corrected if the underlying data turns out to be inaccurate, misleading, or unfair.
A bad review is any review describing a negative client experience. This includes complaints about poor communication, misleading advice, pressure to make rushed decisions, missed deadlines, unexpected fees or commission disputes, unprofessional behaviour, and weak support during the transaction process.
Every agent receives a risk score out of 10, calculated directly from their bad-review count. For every 10 negative reviews, one point is added. Once an agent reaches 100 or more negative reviews, they hit the maximum score of 10/10. This makes it easy to compare agents within the same city at a glance.
Rankings are refreshed periodically as new data becomes available. When agent records, reviews, or city data are updated, every affected page is regenerated with the latest information. The Updated date shown on each page tells you exactly when that data was last refreshed.
